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Shipping Policy

Maximize Sports is dedicated to delivering high-quality sports equipment and apparel to our customers in Vietnam, America, and Japan. Our shipping policy ensures clarity and efficiency for all orders.

1. Shipping Destinations

We currently ship to addresses in:

  • Vietnam (nationwide)
  • United States of America (all 50 states, including territories)
  • Japan (nationwide)
  • France (metropolitan France, including Corsica)
  • Spain (mainland Spain, Balearic Islands, and Canary Islands)

2. Processing Time

  • Orders are typically processed within 1-3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Methods and Delivery Times

Region Shipping  EDT Shipping Fee
Vietnam Standard 3-5 business days Free for orders over 2,000,000 VND; otherwise 30,000 VND
Vietnam Speed 2-3 business days Free for orders over 2,000,000 VND; otherwise 50,000 VND
Vietnam Express 1-2 business days Free for orders over 2,000,000 VND; otherwise 100,000 VND
United States Standard 5-10 business days Free for orders over $500; otherwise $5
United States Express 3-5 business days Free for orders over $500; otherwise $20
Japan Standard 3-7 business days Free for orders over ¥10,000; otherwise ¥500
Japan Express 2-5 business days Free for orders over ¥10,000; otherwise ¥1000
France & Spain Standard 5-8 business days Free for orders over €480; otherwise €5
France & Spain Express 2-5 business days Free for orders over €480; otherwise €15

 

Expedited Shipping: Available upon request for an additional fee.

4. International Orders

All customs duties, taxes, and additional fees for international orders are the responsibility of the customer.

5. Tracking Your Order

Once your order is shipped, a tracking number will be provided via email. You can track your shipment on our website or the carrier's portal.

6. Shipping Restrictions

  • We do not deliver to P.O. boxes, military addresses (APO/FPO), or restricted areas.
  • Certain oversized or heavy items may incur additional fees or have limited delivery options.

7. Shipping Issues

If your package is delayed, lost, or damaged during transit:

  • Vietnam: Contact our customer service at [phone number/email].
  • United States: Reach out to us or the carrier using the provided tracking number.
  • Japan: Notify us immediately, and we will assist in resolving the issue.
  • France: Contact our customer service or the local carrier using your tracking details.
  • Spain: Notify us or the local carrier for assistance using the tracking information provided.

8. Returns and Exchanges

For shipping-related returns, visit our Return Policy. Items must be in original condition and returned within 30 days.

For further assistance, contact our support team at support@bsscommerce.com during business hours. Thank you for choosing Maximize Sports!

REPLACE. REPAIR. RETURN.

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How can we help?

Q: How Do I Change Or Cancel My Order?

A:We are unable to guarantee an order can be modified or canceled after it has been placed. Please email us at maximize@gmail.com immediately after placing your order and we will let you know promptly (within 24 business hours) if we are able to cancel or modify your order.

Q: My Shipment Was Damaged, What Can I Do?

A:We are sorry if your gear arrived damaged! Immediately reach out to us about damaged products at maximize@gmail.com and we will provide a return label to send the damaged product back. If appropriate, you will be refunded or a replacement order will be shipped out.

Q: Gear Was Missing From My Order, What Can I Do?

A:If there are missing items on your order, if the item is in stock, we will send an expedited replacement order to get the gear you originally ordered. Please call us or email us at maximize@gmail.com

Q: Where Is My Package?

A:After your order has shipped, you will receive an automated email with tracking information. Please note, it can take 24 hours for the tracking to become active. 

You can also track your package before it ships under "Order Status."

Q: How Can I Exchange A Product?

A:If you need a different size, color, or product please return your item(s) for a refund and place a new order at your convenience- we are unable to facilitate traditional exchanges. If you originally bought an item on sale, please reach out to us at maximize@gmail.com and we can match the sales price if applicable.
FAQs